Les Éditions Shakespeare

Please visit the website leseditionsshakespeare.com and read its privacy policy (hereinafter the Policy).

By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to your personal data and information being processed in accordance with it, where applicable.

This privacy policy consists of the following elements :

Privacy Policy Objectives

Respect for privacy and the protection of personal information are essential to us, which is why, through this Policy, we intend to protect them in accordance with the laws in force.

In order to ensure this protection, Les Éditions Shakespeare undertakes to only collect, process and share information allowing the identification of an individual when the latter has consented, unless this is permitted or required by law, to which In this case your consent will not be necessary.

The Policy aims to inform users of the reasons and how Les Éditions Shakespeare, or any person acting on its behalf, will collect and use their personal information. It is intended to be in clear language in order to ensure informed consent from users.

For the purposes of this Policy, “personal information” means any information about an identifiable or identifiable individual. Where possible, we will anonymize, pseudonymize and/or aggregate these so that they no longer identify an individual.

Coming into force

This Policy applies from January 1, 2024.

Procedures for obtaining consent

We are committed to obtaining consent before collecting an individual's personal information. Consent may be express or implied and may be provided directly by the individual or their authorized representative.

We prioritize obtaining explicit consent, whether verbally, electronically or in writing. However, implied consent can be reasonably inferred from a person's action or inaction. For example, providing a name and address to receive a publication or a name and telephone number to obtain a response to a question is considered implied consent to the collection of information containing personal information. To determine the appropriate type of consent, we consider the sensitivity of the personal information in question, the purposes for which it is collected and the reasonable expectations of an individual in a similar situation.

If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again.

It is not always possible, particularly in the context of a request from the State, to obtain the consent of the person to collect, use or communicate their personal information. We undertake to never communicate this type of information, other than in accordance with this Policy, unless the law requires or allows us to do so.

Objectives of data collection

The information collected is in accordance with the purposes and objectives set out in this confidentiality policy.

Here are some of the reasons we collect your personal information :

  • To provide products and services. We will collect and process the data and information necessary to fulfill our mission and our contractual obligations.
  • To ensure and improve these products and services. The data collected during your interactions with our services may be used for the purpose of analyzing and improving the operation of our products and services.
  • To develop new products and services as well as for AI. The data collected can be used in a research and development context to offer new products and services to our users, in particular through advertising and marketing messages. In addition, the data collected and aggregated may be processed by algorithms using artificial intelligence.
  • To offer personalized products and services. The collection and analysis of data generated by your interactions with our services allows us to develop and create products and services that are relevant to always best meet your expectations in terms of culture and entertainment, in particular in order to provide adaptation measures for customers requiring it.
  • To evaluate the performance of products and services. Data is collected to obtain information on the advantages, but also the disadvantages of our products and services, with the aim of evaluating them and resolving them if necessary, in particular through surveys. This allows us to ensure the quality of our products and services in addition to promoting risk management.
  • To protect the privacy of our users. The data collected allows us to verify the identity and protect the privacy of people who communicate with us by telephone, electronically or otherwise.
  • To satisfy legal obligations. The data is collected to meet obligations arising from laws, regulations or international treaties.

Personal information collected

Les Éditions Shakespeare may collect personal information in various forms, but will only do so by lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or when permitted or required by law.

The personal information collected, as well as its sensitivity, may vary depending on the context in which the interactions between you and Les Éditions Shakespeare take place. This is why we must first inform you of the nature of the personal information we use.

We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to :

  • Name and contact details. First and last name, email address, postal address, telephone number and other similar data used to communicate with you.
  • Identity proofs. Passwords, password hints and other similar security information used to identify you and access your account.
  • Demographic data. Data about you such as your age, gender, country and language of communication.
  • Payment data. Data necessary to process your payments, such as the payment instrument number (e.g. your credit card number) and the associated security code.
  • Interactions. Data relating to your use of the websites, platforms and tools created. This is data that you provide in order to use the products. In other cases, such as error reports, this is data that we generate.

Other examples of interaction data we collect include :

  • Data on sites visited and usage. For example :
    Payment and account history. Data about the items you purchase and the activities associated with your account.
    Troubleshooting and helping data. Data you provide when you contact Les Éditions Shakespeare for assistance, including the products you use and other information that helps us resolve your problem.
  • Searches and orders. Search queries and commands you use when using our website.
  • Text, input and ink data. Text, input and ink data, as well as any related information.
  • Location data. Data, which may or may not be precise, about the location of your device. For example, location data may be collected from a device's IP address or account profile data that is less specific about your location, such as the name of a person. city ​​or postal code.
  • Other data. Other data provided when you use our website, including data from Google Analytics.

The purposes of data processing

To provide our products and services. We use data to operate our products and services, as well as provide you with rich, interactive experiences.

Improvement of products and/or services. We use the data to improve our products, in particular by adding new features or capabilities (error reporting when purchasing a ticket, or consulting an online program, etc.).

Customer Support. We use the data to diagnose and resolve problems with products and/or services, restore access to your personal account, provide other support and assistance services.

Contribute to securing and resolving problems. We use data to help secure and troubleshoot our products and services. This includes using data to ensure the security of services offered to our customers, detecting malware and malicious activity, resolving performance and compatibility issues to help customers get the most out of their experience and inform them of updates to our products and services. This may include using automated systems to detect security issues.

Security. We use data to protect the security of our products and our customers. Our security features can prevent malware from operating and notify users when malware is detected on their device or use video surveillance to ensure public safety at events.

Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can purchase email subscriptions, respond to surveys and choose whether or not to receive promotional communications from Les Éditions Shakespeare via email, SMS, postal mail and telephone. For more information on managing your contact information, email subscriptions and promotional communications, see the How you access and control your personal information section of this Policy.

Relevant offers. Shakespeare Editions uses data to provide you with relevant and important information regarding the products and services offered. We analyze data from different sources to predict what information will be most interesting and relevant to you and communicate it to you in different ways.

Advertisement. Shakespeare Editions uses data collected through its interactions with you, some of our products and on third-party websites to advertise our products and services, particularly on third-party sites. We may sometimes use automated processes to make advertisements more relevant.

Commercial transactions. We use data to process your transactions with us. For example, we process payment information to provide customers with product subscriptions and use contact details to provide products purchased from our online stores/ticketing.

Reporting and business operations. We use data to analyze our operations and improve decision-making. This allows us to make informed decisions and report on the performance of our activities.

Protection of rights and property. We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.

Legal compliance. We process data to comply with the law. We also process contact details and identifiers to help customers exercise their data protection rights.

The treatment processes used

Éditions Shakespeare attaches the greatest importance to the security of your personal information and is committed to processing it according to industry norms and standards, only for the purposes for which it is collected as described in this policy. or in a specific notice to this effect. However, absolute backup of these is impossible given the security limits inherent in transmission via the Internet. The information transmitted to us is therefore ultimately at the user’s own risk.

Terms of access and control of personal information

Les Éditions Shakespeare ensures that all personal information in its possession is as accurate, current and complete as necessary for the purposes for which it is used.

You have the right to request access to your personal information for verification purposes and to request a correction if it is inaccurate. If you believe that your personal information is inaccurate or if you would like access to your personal information, you can make a request using the contact information provided at the end of this Policy.

To the best of our ability, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.

Furthermore, there may be circumstances where we cannot give you access to your personal information. In particular, when access may lead to the disclosure of personal information of another person and that person refuses to consent to the disclosure thereof or when legal restrictions apply. If such a situation arises, we will notify you of the reason why we cannot give you access to your personal information.

If your request concerns data appearing on third party web pages or platforms, please contact those third parties directly.

Sharing and reason for sharing personal information with third parties

We do not share your personal information with companies, organizations, or individuals outside of Les Éditions Shakespeare, with the exception of our suppliers and authorized partners who need to have access to the information for the purposes listed in this policy. and within the limits thereof, as well as in the following cases :

  • With your consent.
  • For storage in cloud servers, in which case personal information could pass through third party jurisdictions. Please note that we only use the services of reputable companies with privacy policies.
  • For external processing purposes: We transmit personal information to other companies or trusted persons who process it on our behalf, according to our instructions, in accordance with this privacy policy, with a degree of data security of at least equivalent to ours and in compliance with any other appropriate security and confidentiality measures.
  • For legal reasons: We transmit personal information outside of our company if access to it is necessary to comply with applicable laws and regulations.

Éditions Shakespeare undertakes not to sell or rent your personal information to a third party.

Cookies and Similar Technologies

Éditions Shakespeare may use cookies, Internet beacons, invisible pixels, log files or other technologies to collect certain personal information relating to visitors to our websites, as well as the recipients of our newsletters, invitations and other communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the website and which allow the current connection to be uniquely identified. This data may include information such as your Internet address (IP), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the length of visit and any other statistics.

The cookies used are used in particular to find search history as well as baskets (e.g. ticket purchases) linked to the session, to facilitate the user's online browsing experience. It is important to know that activating the cookies option may, depending on the configuration chosen, allow other servers to install cookies on your system. You can set your browser settings to inform you of the presence of cookies, giving you the option to accept them or not.

Please note that our website may contain links or referrals to third party sites. This policy ceases to apply when you leave our website and Les Éditions Shakespeare is not responsible for the collection or processing of personal information by these third parties or via these external sources.

Types of cookies and their use

Required

Necessary cookies help make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

These include, among other things, cookies used by the cookie management tool, allowing it to remember whether or not you have accepted cookies.

This is also the category that allows the website to display the correct fonts.

Preferences

Preference cookies allow a website to remember information that changes the way the site behaves or appears, such as your preferred language or the region you are in.

Statistics

Statistical cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.

We find cookies from Google Analytics allowing the analysis of web user behavior, as well as cookies from Facebook Pixel and LinkedIn. It also allows videos imported from YouTube or Vimeo to work properly.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display advertisements that are relevant and attractive to the individual user and therefore more interesting to publishers and third-party advertisers.

Retention of personal information

Éditions Shakespeare keeps the data collected for different periods of time, depending on their nature and their usefulness in offering our products and services. During the retention period, Les Éditions Shakespeare takes physical and technical measures to ensure the security of data containing personal information.

The main places where personal information is stored are the cities in which Les Éditions Shakespeare has offices or facilities.

Once the retention period has expired, personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be retained for extended periods of time.

Other information

Changes to these rules

We make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy cannot be applied without your explicit consent. We always indicate the date the last changes were made and allow you to access archived versions for viewing. If the changes are material, we will post a prominent notice on our website (including, for certain services, by email notification).

Person responsible for compliance

If you have any questions, comments or complaints about this policy, you can contact the person responsible for ensuring compliance with this privacy policy :

Jonathan Tarakdjian

Les Éditions Shakespeare

550 Notre-Dame Ouest, Victoriaville, G6P 1T1

info@leseditionsshakespeare.com

819 758-9219

Télécopieur : 819 758-8896

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Right of withdrawal

To exercise your right of opposition and removal of your personal information from our databases, we invite you to complete the form below.

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